Privacy policy

Privacy Policy

Effective Date: 1 July 2025

Gift Bento (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website giftbento.com.au (“Site”) or providing your personal information to us, you consent to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

  • Your name, address, phone number, and email address
  • Billing and shipping details
  • Payment information (processed securely; we do not store card details)
  • Order history and preferences
  • Information submitted via contact forms or surveys
  • IP address, browser type, and browsing activity (via cookies)

2. How We Collect Information

We collect personal information in a variety of ways, including:

  • When you place an order or create an account on our Site
  • When you subscribe to our newsletter or enter promotions
  • When you contact us via email, phone, or web forms
  • Automatically through your use of our Site (e.g., cookies and analytics)

3. Why We Collect Your Information

We collect, hold, and use your personal information to:

  • Process and deliver your orders
  • Communicate with you about orders, enquiries, and promotions
  • Improve your customer experience on our Site
  • Operate and maintain our business operations
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Disclosure of Information

We may disclose your personal information to:

  • Third-party service providers (e.g., payment processors, couriers, IT services)
  • Government or regulatory authorities where required by law
  • Professional advisors (e.g., lawyers, accountants) when necessary

These third parties are required to protect your information and use it only for the services they provide to us.

5. Cookies and Website Analytics

We use cookies to:

  • Recognise your browser and remember preferences
  • Analyse website traffic and usage
  • Enhance your browsing experience

You can disable cookies through your browser settings, but this may affect functionality on our Site.

We may use Google Analytics or similar tools, which collect anonymous data about website usage. These services do not identify individual users.

6. Behavioral Advertising and Meta Pixel

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

For more information on Meta’s data usage, visit Meta’s Privacy Policy.

7. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure. You use the Site and provide information at your own risk.

8. Access and Correction

You may request access to your personal information or request that we correct inaccurate information by contacting us at the details below. We will respond within a reasonable timeframe.

9. Marketing Communications

If you opt in to receive marketing communications, we may contact you with news, offers, and updates. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

10. Overseas Disclosure

While we primarily store data in Australia, some service providers we use may store or process data overseas. We take reasonable steps to ensure your data is handled securely and in compliance with Australian law.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our Site. Your continued use of our Site and services constitutes acceptance of any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Gift Bento
Email: info@giftbento.com.au
Address: PO Box 131, Kingsway WA 6065, Australia

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.