Refund policy

Returns & Refunds Policy

Effective Date: 1 July 2025

At Gift Bento, we aim to make every delivery smooth, timely, and delightful. Please read our shipping and returns policies carefully before placing an order.

Returns & Refunds Policy

Change of Mind

• Due to the perishable and custom nature of our hampers, we do not accept returns or provide refunds for change-of-mind purchases.

Damaged or Faulty Items

• If your order arrives damaged, incorrect, or incomplete, please notify us within 48 hours of delivery.
• Email us at info@giftbento.com.au with your order number, a description of the issue, and clear photos of the item(s) and packaging.
• If the claim is approved, we may offer a replacement, store credit, or refund at our discretion.

Unsuccessful Deliveries

• We are not liable for failed deliveries due to incorrect or incomplete delivery information provided by the customer.
• Redelivery fees may apply in such cases.

Alcohol Policy

• Orders containing alcohol must comply with Australian liquor licensing laws:
• The purchaser and recipient must both be 18 years or older.
• Hampers may contain a maximum of 2 litres of alcohol.
• Proof of age may be requested upon delivery.

Need Help?

If you have any questions about your order or our policies, please contact:

Gift Bento
Email: info@giftbento.com.au
Address: PO Box 131, Kingsway WA 6065